Frequently Asked Questions

How do I sign up?

Carnity is a pay-per-use car and off-road club that allows you to sign up after selecting your subscription plan and completing the online payment process.

Once your payment is completed, you will receive an email containing the “Joining Instructions” for off-road drives.

Please follow the instructions to:

• Join the Off-road Club
• RSVP for an off-road drive
• Introduce yourself in the drive topic

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Is my car suitable for off-roading?

We recommend using a proper 4x4 vehicle with:

• At least 8–9 inches of ground clearance
• Front and rear recovery points
• A low-range transfer case (4L)

If you are unsure whether your vehicle is suitable, please contact us before purchasing a subscription.

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Do I need to modify my vehicle?

Not at all. We strongly recommend driving your vehicle in stock condition first to assess its capabilities.

After completing 4–5 Newbie drives, you will better understand whether modifications are necessary.

For desert driving, the most common upgrades from the Fewbie level onward include:

• All-terrain tires
• Bash/skid plates
• Bumper trimming
• Lift kits

Unlike many other off-road clubs supported by garages, we do not sell or promote modifications.

Once you join, our unbiased off-road experts will help you determine whether modifications are genuinely needed based on your driving level and experience.

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What do I need for my first drive?

You will need:

• A valid UAE driving license

• Basic understanding of your vehicle’s 4x4 settings

You must also bring:

• Tire pressure gauge

• Tire deflator

• Air compressor

• UHF radio

• Safety flag

• Shovel

• First-aid kit

• Fire extinguisher

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Can I bring family or friends?

Absolutely! You may bring friends and family members without any additional charges or subscriptions, provided they are not driving.

However, for your first drive, we highly recommend driving alone to minimize distractions while learning off-road driving basics.

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Can I pay cash at the drive location?

No. We only accept secure online payments made through our website.

Since all drives must be booked in advance, your subscription and RSVP confirmation must also be completed online.

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Can I try before committing?

Absolutely! You have a full 30 days to try our service.

If you are not satisfied for any reason, simply submit a refund request — no explanation required.

To request a refund, visit the Contact Us page and send your:

• Name

• User ID

• Refund Request

All refund requests are processed on the same day, and refunds are typically credited back to your card within 3 working days.

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Are my transactions secure?

Absolutely. We use the SHA-256 encryption algorithm, one of the most secure hashing standards available today.

The U.S. government itself uses SHA-256 to protect sensitive information.

All transmitted data — including your email, password, and payment information — is securely encrypted.

Neither we nor our payment processors ever store your credit card information.

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Can I transfer my previous off-road experience?

Yes. Once you join a Newbie drive, you may self-declare your previous off-road experience.

After completing your drive, you can apply for a promotion to the Fewbie level based on Marshal feedback, allowing you to join higher-level drives.